We’re on the trail of the individuals who currently own Voce.  Faith Communications replied with:

As we officially released on February 9, 2007, we sold Faith Communications,
Inc.,

to Mr. Masato Nakanishi in February 2007.

We wish this info help you.

Faith Inc.,
Investor & Public relations Dept.

It appears the trail goes from Faith to Nakanishi.  He had it for 11 months before the cashless transaction to SunCal Funds at or near the end of 2007.  SunCal refuses to comment unless, as some of you believe,  someone from SunCal is actually the mystery e-mailer ‘exvoce’.

I’ve e-mailed ‘exvoce’ for proof of his/her status with the company and to get the story straight from them.  Will post if we receive any correspondence.

In the meantime, do contact your local Attorney General’s office as well as the FCC.  They are aware of the situation and taking complaints.

The information mass that hit this past weekend has been filtered through and thanks to a number of you who’ve written in and the work of a few news agenecies we can piece together the following:

1. Many of you are still without a ported number.  DO try again.  We are having success a second time around.  There is updated information on the Porting Success page
2. We have requested an official statement from Faith Communications, the American branch of a Japanese provider that was, in 2007, the official owner of Voce.  We will post when we receive it.
3. We are unable to contact those listed as the current owners, SunCal Funds.  Could it be that their Voce phones died too?
4. The Attorney General’s office in California and New York has been contacted.  We welcome everyone in filing a complaint with your respective state.

• California
• New York
• Florida
• Arizona
• Texas
• New Jersey
• Nevada

Our goal from this point forward is to get the clearest picture possible on constructing a timeline on what happened and in doing so, determine exactly those that were responsible.  Legal counsel has been contacted and any/all additional information that you have is welcomed.  Also, if any ex-employees can recall what supervisors were told to them by management, that information would help as well.

Keep your chins up everyone, this has just started.

I just spoke with David Colker, a reporter from the Business section of the LA Times.  He is asking to hear from YOU regarding your Voce experience.  His e-mail is:  david.colker@latimes.com

We’re getting a lot of comments and e-mails (thank you) from many saying that the first attempt to port failed.  It appears now that many of the major providers are aware of the situation and some of you are reporting success in attempting to port a second time.  It is unclear whether Voce decided to release the numbers or if the competing providers were sympathetic to our situation and pushed the number migration regardless.

However, while this is good news, this also opens to a new kind of concern.  Since double-verification (once by your new provider and a second time by Voce) won’t happen the new provider must take you for your word that your number IS your number.  This opens your phone number up to phone number jacking.

Get in, keep trying to port.  If it fails with one provider what’s the loss in trying with another?  Getting your number BACK, for most of us, is the number one priority.  Getting it with the provider you WANT can always come later.

A few readers were able to approach the ’boutique’ stores of Voce and apparently they are CLOSED in a manner that appears permanent.  If anyone has any pics, please send!

There is rumor that Voce is bought by another company and that they are trying to turn it around.  How old this information is we do not know but we have to assume that either their efforts to turn it around have failed or they ‘didn’t do a good enough job’ because every Voce customer we’ve contacted is without service.

Number porting:

Some have had success in porting the numbers - others have failed.  I, personally, went to t-mobile and was able to get my number moved in about 8 hours.  Do try, the sooner you try, the better your chances.

Double Billing:

Everyone contacted has been double-billed.  Please post if you have NOT been double billed, otherwise, this seems their standard final billing procedure.

Staffing Rumours:

It seems that staff have been let go and are under possible gag-order not to talk.  It’s also rumoured that they haven’t been paid in over a month.  This, is a sad outcome, especially to a number of customer service reps that helped me with some difficult scenarios.

Get on the list:

Everyone, sign up here for your account.  Users will be given the latest information as it comes in and yes, we are seeking legal advisement regarding a class-action lawsuit.